Tenby House Residential Care Home

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Tenby House is regulated by the Care Quality Commission (CQC) who regularly visit the Home to conduct a thorough assessment of the quality of the service. A new ‘Star Ratings’ Quality Policy has been introduced to indicate the overall quality of a Home once a Key Inspection has taken place. Star Ratings are awarded to a Home based on these Key Inspections and are graded between 0 and 3 Stars.

3 Stars means the Key Inspection has judged the Home as ‘Excellent’ and the Home will then be inspected at least once every three years.
2 Stars means the Key Inspection has judged the Home as ‘Good’ and the Home will then be inspected at least once every two years.
1 Star means the Key Inspection has judged the Home as ‘Adequate’ and the Home will then be inspected at least once a year.
0 Stars means the Key Inspection has judged the Home as ‘Poor’ and the Home will have two Key Inspections every year.

Click here to find out more about CQC Inspections and the Star Rating System (opens in a new window)

Tenby House underwent it's most recent Key Inspection by the CQC on 26th March 2008 and was awarded a 2 Star rating – meaning the Home was judged to provide Good Quality. Highlights from this report, which resulted in zero requirements and zero recommendations are shown below:

'Health and Personal Care - Quality in this outcome area is excellent', '...manager has met, and in some cases exceeded requirements...', '...care planning and recording is of an excellent standard...', '...provides a good standard of care to vulnerable people. The atmosphere was calm and relaxing', '...positive feedback from residents about how staff respect their privacy and dignity', '...communication and consultation between the Home and resident’s relatives or representatives about care needs is excellent', '...relative stated this is a wonderful home with wonderful staff...', '...Residents are able to participate in a varied activities programme...', '...staff training, induction and supervision fully reflects the needs of the staff and resident group...', '...Specialist equipment is provided by the home to encourage maximum independence of residents', '...procedures for the recruitment of staff are robust and provide the necessary safeguards to offer protection to the residents living in the home...'

Click here to read the CQC report from the Key Inspection of 26th March 2008, where Tenby House was awarded a rating of 2 Stars (opens in a new window)